Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@mysleepyfriend.com. If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

Uncollected parcels: If an order is not collected from the pickup point and is returned to us, the customer will be charged for the return shipping costs. We do not refund the original shipping fee for uncollected parcels.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: We cannot accept returns on gift cards. Sale items are eligible for return under the same conditions as full-price items.

Refunds: We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@mysleepyfriend.com.