Shipping policy
Shipping Policy
Processing Time
Orders are processed and dispatched within 1–3 business days of receiving your order. Orders are not processed on weekends or public holidays.
Packaging
Most orders are shipped in a single parcel whenever possible to reduce packaging waste. If your order contains both pre-made and ready-to-ship products, we will usually ship them together.
To help reduce our environmental impact, we may reuse clean, high-quality shipping boxes and bags and packaging materials (such as boxes from other retailers). This helps minimize waste without compromising the safety or quality of your order.
Domestic Shipping (Finland)
We ship within Finland using Matkahuolto, Postnord and Posti. Estimated delivery time is 2-5 working days. The shipping cost is 6,90€. Shipping is free for orders over 79€.
European Shipping
We ship to European countries via Shipit, using carriers such as Matkahuolto, PostNord, UPS, Posti and GLS. Delivery times vary by destination and follow the carrier's estimates. Average estimate for shipping within Europe is 1-3 weeks.
- Free shipping to Estonia, Latvia, Lithuania and Sweden on orders over 99€.
- Free shipping to Denmark and Germany on orders over 149€.
- Free shipping to Netherlands and Belgium on orders over €169.
| Shipping costs | |
| Austria | 18,90 € |
| Belgium | 16,90 € |
| Bulgaria | 23,90 € |
| Croatia | 23,90 € |
| Cyprus | 30,90 € |
| Czech Republic | 18,90 € |
| Denmark | 11,90 € |
| Estonia | 9,90 € |
| Finland | 6,90 € |
| France | 21,90 € |
| Germany | 15,90 € |
| Greece | 27,90 € |
| Hungary | 22,90 € |
| Ireland | 27,90 € |
| Italy | 22,90 € |
| Latvia | 9,90 € |
| Lithuania | 9,90 € |
| Luxembourg | 17,90 € |
| Malta | 30,90 € |
| Netherlands | 16,90 € |
| Poland | 18,90 € |
| Portugal | 23,90 € |
| Romania | 23,90 € |
| Slovakia | 23,90 € |
| Slovenia | 22,90 € |
| Spain | 22,90 € |
| Sweden | 9,90 € |
Shipping Outside Europe
We currently ship primarily within Europe. If you are located outside Europe and would like to place an order, please contact us at hello@mysleepyfriend.com. We are happy to check the shipping cost for you so you can also enjoy our unique products!
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Tracking
Once your order has been dispatched, you will receive a tracking number to follow your shipment. Please be aware it can take couple of days for the tracking number to activate.
Delays
We are not responsible for delays caused by carriers, customs, or circumstances outside our control. If your order is significantly delayed, please contact us and we will do our best to help.
Contact
For any questions or issues, contact us at hello@mysleepyfriend.com. We are always happy to help you!